USE OF MASKS FOR THE GUESTS
Masks are obligatory in all indoor public areas.
ARRIVAL – CHECK-IN
We have made changes to our arrival/check-in protocol to ensure the process is safer and more comfortable for all our guests. The hotel staff will assist with check-in in a line-reduced environment. All room keys will be sanitized. Luggage handles will be sanitized before delivery to the guest room.
The health and well-being of our guests, as well as our staff, remains our top priority. Staying at our hotel you can be assured that our staff will provide a safe working environment both for themselves and for our guests. To this extent, we are happy to announce that all members have undergone Health & Safety Covid-19 training. New standards of cleanliness are mandated for all employees. Molecular covid-19 testing for all employees took place prior to the opening of the hotel and on a periodic basis takes after the opening.
All guest rooms are thoroughly deep cleaned and disinfected with the use of anti-bacterial products. This is not a new protocol, just one that we have enhanced during this pandemic. Additional pillows and blankets will be provided upon request.
We want our guests' experience to live up to our reputation. We want to ensure every part of your stay remains extraordinary. At the same time, the safety of our guests is our number one priority. We are meeting or exceeding all government guidelines on proper physical distancing for the applicable areas. We have procedures in place to maintain social distancing in public areas. Our already high standards of hygiene, sanitization and cleaning have been further stepped up. For the convenience of our guests, our Doctor is available at any time to provide thermal checks or any other medical services. Adequate molecular tests will also be available to visitors who wish to be tested, at a reasonable price.
We look forward to welcoming you to our New Helvetia Hotel and wish you a vacation filled with treasured memories.